All defined terms used below shall have the meanings set forth in our Terms and Conditions. See our Terms & Conditions.
Proof of Purchase
We may ask or require a receipt or proof of purchase to accompany your refund in order to initiate the refund process..
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
To initiate a refund, please contact us by email at firstname.lastname@example.org within the first thirty days of your purchase.
After We have received your refund request, We will send you an email to notify you that We have received your request and notify you of the acceptance or rejection of your refund.
Please allow up to seven (7) business days from the date of your purchase to process your refund. Refunds may take up to 1-2 billing cycles to appear on your (credit) card statement, depending on your (credit) card company. We will notify you when your refund has been processed.
If your return is accepted by Us, We will provide one of the following within a reasonable time: a credit to the payment card or original method of payment used to pay for the item. Exchanges are not allowed.
If you do not comply with any of the above conditions, We reserve the right to refuse the refund, or to impose different or additional conditions.